We are pretty reasonable bunch of people.  But we realise that we all can make mistakes, we will work with you to resolve the issues as promptly & to our mutual satisfaction as possible.


Returns/Refunds

If you are not satisfied with the product when it is delivered. Please advise us immediately, in writing to dave@ctrlv.com.au. Please include your order number, date of purchase, reason for dissatisfaction.

CTRL V will in most circumstances resolve any refund / returns requests with 48 hrs of receipt of email.

Returns will be granted, if the product is returned  in as new condition and if the DCal is not as described (size, dimensions and artwork) in the purchase order. Upon receipt of the DCal and confirmation of the supply error a full refund including return postage will be made.

Refunds will not be supplied for:

    • DCals that have not been correctly applied (per instructions);
    • If customer changes their mind after the DCal has been ordered, and
    • If board measurements are supplied incorrectly.


Privacy

CTRL V is committed to protecting the security of your personal information.

Collection of information via web site activity

We collect information on web site activity for statistical purposes. These statistics include the number of users who visit the site, the date and time of visits, the number of pages viewed, navigation patterns, what country and systems users have used to access the site and, when entering our web site from another web site, the address of that web site. This information does not identify an individual but it does provide the us with statistics that we can use to analyse and improve our web site.

On-line security

We are committed to keeping secure the personal information you provide to us. We take all reasonable precautions to protect the personal information we hold about you from misuse and loss and from unauthorised access, modification or disclosure.

Our on-line security measures include, but are not limited to:
• Encrypting data sent from your computer to our systems during internet transactions
• Employing firewalls and virus scanning tools to protect against unauthorised access to our systems

Links to other web sites

The CTRL V’s web site may contain links to other web sites. These links are provided for your convenience, but please be aware that the information handling practices of the linked web sites may be different to CTRL V’s practices.

Contact us about privacy

If you have any questions or would like further information about our privacy and information handling practices, please email dave@ctrlv.com.au